Forbes partnered with market research firm Statista to produce their first-ever survey to review the best-in-state banks and credit unions. Results showed that 1st Source Bank is the top-ranked bank headquartered in Indiana. The survey included opinions from 25,000 U.S. respondents across the United States. Banks and credit unions were rated on overall recommendations and satisfaction, as well as five subdimensions: trust, terms and conditions, branch services, digital services, and financial advice.
Bank President, James Seitz commented, “We would like to thank all of our customers for recognizing 1st Source Bank as a bank that delivers excellent service when they were interviewed for this award. Winning this award validates that we are genuinely serving customers in ways that are true to our values of providing outstanding customer service and superior quality. Customers in Indiana value straight talk and sound advice, which 1st Source Bank is committed to providing every day.”
The survey was conducted using an online access panel. Each participant was asked to name all banks and credit unions where they have or previously had a checking/savings account. Participants then had to rate the bank or credit union regarding various evaluation criteria. For each criterion, a detailed battery of questions was asked. Nationwide banks or credit unions like Bank of America, Wells Fargo or Chase Bank which have branches in at least 15 states were excluded from the ranking.
1st Source Corporation, parent company of 1st Source Bank, has assets of $6.05 billion and is the largest locally controlled financial institution headquartered in the northern Indiana-southwestern Michigan area. The Corporation includes 79 banking centers, 23 1st Source Bank Specialty Finance Group locations nationwide, eight Wealth Advisory Services locations and ten 1st Source Insurance offices. For more than 150 years, 1st Source has been committed to our mission of helping our clients achieve security, build wealth and realize their dreams. For more information, visit www.1stsource.com.