General Insurance Services: Local Agency Included in IIABA’s Best Practices Study

General-Insurance-Services-Local-Agency-Included-in-IIABA-Best-Practices-StudyGeneral Insurance Services retains its Best Practices status, once again becoming a part of an elite group of independent insurance agencies around the United States. This status comes by participating in the Independent Insurance Agents & Brokers of America (IIABA or the Big “I”) Best Practices Study group. The annual survey and Study of leading independent insurance agencies documents the business practices of the “best” agencies and urges others to adopt similar practices.

Since 1993, IIABA and Reagan Consulting, an Atlanta-based management consulting firm, have join forces to study the country’s leading agencies in six revenue categories. The agencies comprising the study groups are selected every third year through a comprehensive nomination and qualifying process and awarded a “Best Practices Agency” designation. The agency was nominated by either an IIABA affiliated state association or an insurance company and qualified based on its operational excellence.

The selected Best Practices agencies retain their status during the three-year cycle by submitting extensive financial and operational data for review each year. This is the third year of the current three-year study cycle, where over 1500 independent agencies throughout the U.S. were nominated to take part in the annual study in 2016, but only 262 agencies qualified for the honor. To be chosen, the agency had to be among the 35-45 top-performing agencies in one of six revenue categories.

“We are extremely humbled and proud to retain our status as a national ‘Best Practices Agency,’” says Craig Menne, President of General Insurance Services. “Our team is always looking for ways to improve our services and aid in the growth of the communities we serve. Our involvement with this elite group continues to have a positive impact on our clients and our communities.”

The Best Practices Study was initiated by IIABA in 1993 as the foundation for efforts to improve agency performance. The annual survey and study of leading independent insurance agencies documents the business practices of the highest performing agencies and urges others to adopt similar practices.

General Insurance Services is an independent insurance agency serving Northwest Indiana. For more than 80 years, they have helped clients manage their risk to protect what matters most. But their mission goes far beyond quoting a policy. They’ve set out to be an agency built on strong ethics and enduring relationships. They strive to be a resource for all forms of insurance, risk management, and financial services. It is the deep understanding of their client’s needs, combined with knowledge and expertise, that allows them to successfully deliver sound advice and adhere to their mission of securing the futures of the communities they serve.

Founded in 1896, IIABA is the nation’s oldest and largest national association of independent insurance agents and brokers, representing a network of more than 300,000 agents, brokers and their employees nationally. Its members are businesses that offer customers a choice of policies from a variety of insurance companies. Independent agents and brokers offer all lines of insurance – property, casualty, life and health – as well as employee benefit plans and retirement products. Web address: