When you’re operating a business and have customers of your own to serve, you need to know that the trade services you’re employing will have your best interests at heart. That includes interior or exterior painting, no matter how big or small your business is.
CertaPro Painters of Northwest Indiana has gradually grown their commercial painting services around this premise, offering full-spectrum commercial painting from consultation to completion. John Jordan, CEO of CertaPro Painters of Northwest Indiana, said their commercial painting services are built around three main elements of operational excellence: service, industry expertise, and communication.
“When you are providing services to a business, whether that’s a retail space, an industrial office, or a warehouse, you have to remember that they have customers, too. In the end, our job is to make sure we help them showcase their business professionally so they can continue to meet their customer’s needs, even while we are there doing the work,” Jordan said.
For years, CertaPro Painters of Northwest Indiana has mastered the art of professional residential painting services. As they continue to grow their commercial service line, Jordan said they’ve adapted processes and adopted technology to keep projects moving forward and deliver on their customers’ expectations.
“There are a lot more variables that go into a commercial painting job, especially as you get into new construction,” Jordan said.
Coordinating with general contractors, signage developers and installers, suppliers, and project managers requires a strong team of professionals on the scheduling and communication side, and a knowledgeable team of painters on the trade side.
“For any given job, we could be dealing directly with the business owner and the decision-maker, or we could be dealing with a facility manager – so it’s being able to understand exactly what our customers need no matter who our contact is,” Jordan said. “Our business is about giving customers that level of certainty. We have the right systems in place, and that is what gives us that competitive edge.”
Any given job involves painters in the field, a salesperson, a production person, an office person – a whole team of people to coordinate the job.
To enhance communication, professionals at CertaPro Painters of Northwest Indiana use a job-site and project management app that allows all parties involved to post status updates, daily reports, hours worked, and even pictures of job progress that they can share with customers along the way.
“It helps build trust with our customers and keep us on track from a logistics and planning standpoint,” Jordan said.
Two people from the office are dialed in on scheduling every day. Inevitably, a customer will want to make adjustments to a job, sometimes at the last minute. They may want to add a room or change a color. Jordan said the systems they have in place at CertaPro Painters of Northwest Indiana help them accommodate changes to keep customers satisfied.
Also on the technology side, CertaPro Painters of Northwest Indiana uses advanced color-matching technology that allows them to provide consistent color to customers who have multiple locations.
“Paint calibrations are different at different stores. We are using the same formulas for jobs across the board, whether we’re working on one building with many rooms, or several buildings miles apart. We are going to help a business and a general contractor deliver on their brand promise,” Jordan said.
Powered by the national CertaPro franchise, CertaPro Painters of Northwest Indiana has purchasing power that allows them to offer competitive pricing, particularly for large-scale jobs like new construction or light industrial work.
“We have an excellent relationship with our supplier, so we can get that supplier participation and buy-in to deliver for our customers. Those relationships are key,” Jordan said.
Service, industry expertise, and communication all came into play with a particularly complex commercial job that CertaPro Painters of Northwest Indiana completed for Byrider – car dealership franchise that initiated a significant rebranding effort. The job involved changing exterior colors, removal of existing signage, building repairs, and more across multiple buildings in three different cities throughout Northern Indiana.
“We were able to meet Byrider’s brand standard expectations by creating a successful project plan, completing logistics and materials delivery, working efficiently, and communicating with all stakeholders to complete the project,” Jordan said.
CertaPro Painters of Northwest Indiana has commercial painting experience across multiple sectors such as multi-family housing units, retail, healthcare, hospitality, schools, light industrial, faith-based facilities, and new construction.
General contractors, businesses, or facility managers interested in commercial painting quotes can visit https://northwest-indiana.certapro.com/ and schedule a time for a free estimate right online, or call 219-362-6083. For more information about commercial painting services in general by CertaPro Painters of Northwest Indiana, visit https://northwest-indiana.certapro.com/commercial-painting/