Thomas Kia of Highland is the number one destination for Kia auto service and repair, whether a customer has purchased a vehicle from the company or not. The dealership is committed to instilling confidence in customers regarding vehicle maintenance and service as factory-trained service technicians use genuine Kia parts and accessories.
The dealership is also striving to make the process of scheduling a maintenance and service appointment easier by booking it online at thomaskia.com.
“With the increase of business, it was another way to streamline the time it takes for a customer to schedule an appointment,” said General Manager Tom Seely. “We are also doubling the size of our service department to help the speed of service.”
Online booking offers the option of a package deal or individual services such as an oil change. If a customer has a vehicle repair, such as noise under the hood, they can complete a simple online form stating the problem. Customers can also request a technician for help with a repair or diagnose a problem by filling out a website form.
Thomas Kia of Highland encourages customers to bring their vehicles in for maintenance service regularly. The benefits of regular maintenance include increasing the vehicle’s resale valve, helping obtain the highest level of vehicle performance, helping extend the car's life, helping ensure a more dependable vehicle that performs more economically, and helping maintain optimum safety and reliability.
Service technicians recommend servicing vehicles every 15,000, 30,000, and 45,000 miles. Those services include an oil change, a KIA multi-point inspection, tire rotation, wheel balance, cabin air filter check or replacement, engine air filter check, and fuel system cleaner.
The website also offers Kia owners or those interested in a new vehicle to browse new and pre-owned inventory. Website users also have the option to search by vehicle features. If potential customers want to purchase a car, they can be pre-approved online before stepping into the dealership.
There is also an option to check for any service specials or current incentives.
When scheduling an appointment, it can be done in English or Spanish. Website users will be asked to enter their phone number or their email address to check if the user is an existing customer. New customers will be asked to enter their names and other important information.
The site will also ask for the make and model of the vehicle, along with the mileage. Customers will want to have the car’s VIN ready to check for safety recalls. The site will ask if the customer is dropping off the vehicle or waiting in the dealership. After the information has been filled in, the site displays a calendar with available dates and times for service.
After a customer has scheduled an appointment, they will see a confirmation. If a customer has a concern regarding their vehicle, they can call 219-733-4637 or complete an email form through the website. Hours of the service department are Monday through Friday, 7 a.m. to 5:30 p.m., and Saturday, 7 a.m. to noon.
For more information, visit thomaskia.com.