Porter County Central Communications is Hiring Telecommunicators

now-hiringPorter County Central Communications (PCCC E911) will be accepting applications from Monday, January 9, 2017 through Thursday, January 19, 2017 by 4:00 pm for the position of Telecommunicator.

Application Guidelines for Positions within PCCC
2017 Starting Salary Range: Probationary: $35,130.60 to 2nd Class: $38,705.04
PCCC (E911) is a County-wide enhanced 9-1-1 consolidated emergency dispatch center providing vital communications for citizens and public safety agencies in Porter County, Indiana. This position can be both demanding and rewarding. Applicants need not have previous experience to be successful here at PCCC.

The following information is a guideline for the hiring process. Each section of the process must be passed in order to move forward in the remaining process. Applicants not moving after each section of the process will be informed via phone call, email and /or letter.

Applicant Prerequisites
1. Applicant must:

  • Be a citizen of the USA at least 21 years of age
  • Be a high school graduate or possess a GED certificate
  • Be of good reputation and character
  • Not have been found guilty of any felony charges
  • Be of good appearance and personality
  • Have a good past work record
  • Must be willing to work varying shifts, mandatory overtime, weekends and holidays
  • Have appropriate strength, agility and endurance, mental alertness, emotional stability, resourcefulness and initiative in handling emergency situations. This shall include non-impaired hearing and speech, with a minimum of 20/40 corrected vision
  • Carefully read all departmental Rules and Regulations, Policies and Standard Operation

Procedures, and abide by them

  • Have touch typing skills of 35 words per minute (wpm)
  • Pass FBI criminal history screening and an extensive background investigation
  • Have valid Driver’s License
  • Have valid CPR Certificate or ability to obtain certification within prescribed time after hire
  • Ability to obtain necessary certification for Emergency Dispatch Protocol

2. In order to be considered for employment, all applicants are required to attend a:

MANDATORY “Pre-Interview Orientation”
Thursday, January 26 @ 6:00 p.m.
Porter County Central Communications
2755 ST RD 49, Valparaiso, IN 46383
(Within the Porter County Sheriff’s Office building)

Applicants must be signed in and seated by 6:00 pm. There will be no entry to the front door past 6:00 p.m.

This pre-hiring orientation will provide candidates with knowledge of the “Day in the life of a Telecommunicator” and could last a little over an hour.

Applications will only be accepted from Mon., Jan. 9 through Thurs., Jan. 19 by 4:00 pm.

Porter County Central Communications Application form is available:

  1. ONLINE @ http://www.portercounty911.org/911Application.pdf
  2. EMAIL request: jgehrels@pc911.porterco.org with “application form” in Subject line.
  3. or - 2755 ST RD 49, Valparaiso, IN. The “Records Division counter” will have a supply.

An original copy, with signature, is required to be turned in for consideration.

A resume’ may be attached, but will not be accepted without the Porter County C-COMM 911 application. Applications will be screened for the required prerequisites.

TESTING: Criti-call Testing February 6-10 and Feb 13, 16 & 17, 2017. Sign-up sheets will be available at the Mandatory Pre-Interview Orientation (for applicants to schedule their testing dates.)

Criti-Call Testing Process: Computer based performance skills analysis / approx. 2.5 hours

Applicants must successfully pass each segment before proceeding to next segment:
(each segment considered “pass/fail”)

  • Keyboard – Ability to type (with headphones) 35 wpm
  • Data Entry – 4,250 keystrokes per hour (kph) and 1,711 kph (2 modules)
  • Call Summarization (multitasking) – 67% minimum
  • Memory Recall (numeric) – 66% minimum
  • Map Reading – 70% minimum
  • Spelling – 70% minimum
  • Sentence Clarity – 68% minimum
  • Reading Comprehension – 57% minimum

The remaining modules also determine place ranking after the Criti-Call Skills testing:

(not considered “pass/fail”)

  • Decision Making
  • Call Summarization
  • Cross Referencing Module 1 and 2
  • Character Comparison
  • Memory Recall
  • Prioritization
  • Probability

Extensive Background Investigation
Oral Board Peer Interview – consists of Administrative and Operations personnel - will be conducted February 28, 2017 and March 2, 2017.

Director’s Interview – consists of 911 Director and Administrative personnel - will be conducted March 15 - 17, 2017.

Conditional Offer of Employment
Note: Any applicant needing reasonable accommodations for the Mandatory Pre-Interview Orientation or Criti-call testing process will need to notify Porter Country Central Communications at (219) 477-3026 (Judy) within 48 hours of the testing date

Click here for the application