Porter Health Care System’s Chandana Surgery Center has been awarded the prestigious APEX Quality Award for the fourth consecutive year. The APEX – Attributes for Patient Excellence Award – recognizes free-standing ambulatory surgery centers across the United States that demonstrate the highest level of excellence in patient satisfaction. This year only 90 facilities in the United States received this national recognition; and of the four in Indiana, Chandana is the only facility in northern Indiana to receive it.
To be eligible for the APEX Award, facilities must exceed the 90th percentile of their peers’ overall scores, meet a minimum of survey responses and be measured in all key performance indicators for their market.
“Receiving the APEX Award for the fourth year in a row is a remarkable achievement and reflects the enormous dedication and skills of our staff who clearly meet the expectations of our patients every day, “ said Darlene McCrammer, director of Chandana Surgery Center. “It’s very competitive. The criteria for award winners is evaluated and revised each year, making the honor more challenging to obtain.”
McCrammer attributes the success of Chandana Surgery Center in patient satisfaction to the great staff. “In an outpatient setting, we care for patients for only a short time so we have a limited window to ensure their stay with us meets their expectations and is pleasant, “ she said. “Our staff members are very experienced in surgery and recovery and put our patients at ease, knowing they are in good hands. The APEX Award reflects all of their successful efforts and hard work.”
Chandana Outpatient Surgery Center is in Porter’s Valparaiso Medical Center located on the corner of Glendale and Roosevelt in Valparaiso. The surgery center has three operating rooms equipped with the latest equipment, where a variety of outpatient surgical procedures are performed including: General, Ear, Nose & Throat, Gynecology, Ophthalmology, Plastic & Reconstructive, Podiatry, Urology and more.
For more information on Chandana Surgery Center, visit porterhealth.com.
Porter Health Care System has two hospital campuses and seven outpatient facilities serving Porter, Lake, LaPorte, Starke, Newton, Marshall and Jasper counties. With more than 350 physicians representing 50 medical specialties on the medical staff, Porter Health Care System is committed to medical excellence and personalized, patient-centered care.