Regional Plumbing Heating and Air Offer Standout Customer Service Experience

Regional Plumbing Heating and Air Offer Standout Customer Service Experience
By: Curtis Hankins Last Updated: January 17, 2019

Calling a plumber or any other technician is usually a somewhat stressful experience. On top of your toilet being backed up, your heat being out, you need to invite a stranger in to fix it. Regional Plumbing Heating and Air is looking to turn that experience around.

One of the key difference markers for Regional Plumbing Heating and Air is their consistent communication. From the initial call to follow-up after an install or repair, their team ensures that customers are always in the know. Everything gets confirmed, both by text and email, including when the technician is on their way to the appointment. That confirmation also comes with a photo of the technician and a short biography.

“We just want to make sure that we’re treating everyone we come in contact with, be it other vendors or customers, the way we would want to be treated,” said Audrey Krooswyk, co-owner of Regional Plumbing Heating and Air. “For example, once a job is complete and everything is done to the client’s satisfaction, our office sends out a handwritten thank you letter.”

Their extensive communication comes from years of experience serving the Region and understanding what makes customers satisfied. After an appointment, customers are invited to offer public feedback and reviews that help Regional Plumbing Heating and continue to improve their services. Customer reviews about specific staff are featured on the technician profiles as well.

“A lot of our customers during the day are stay-at-home parents,” Krooswyk said. “It’s nice for them to be able to see the picture of the technician, know when to expect him, and learn a little about him. Our technicians always try and talk to customers like they were a member of their own family. It’s all about being fair, reasonable, and making sure that all their needs are met.”

Regional offers 24/7 emergency services, boasts an A+ rating with the Better Business Bureau, and each of their professionals is licensed, insured, and bonded. All new installations include a free estimate and custom solutions their professionals create to provide the most reliable and cost-effective service.

Their services are available to a wide range of businesses as well, from offices, restaurants, hotels, and more. Regional Plumbing Heating and Air provides quick and fairly-priced services to keep any kind of business running smoothly. “We want to provide the best quality for the best price,” Krooswyk said. “We always give several different options to customers and offer financing through GreenSky, because we understand that everyone’s financial situations are different.”

To learn more about Regional Plumbing Heating and Air, visit them at or call 219-369-4461 for their 24/7 service line.