SERVPRO of Porter County Is Always on Call and Always Ready to Serve You

2015SERVPROWhen problems arise in our homes, our world crumbles, our place of safety and shelter breached, making stress and worry rise. Water damage, fire damage or mold damage are huge sources of stress for both the home and homeowner.

The experts at SERVPRO say they are “always on”, meaning that no matter the day, no matter the time, no job is off limits for SERVPRO who are always ready to assist customers at a moment’s notice.

“We typically are always ready,” says SERVPRO of Porter County Lead Technician Zach Sanchez. “This means that any moment of the day we can come to you within a 2 hour range.”

Staff at SERVPRO is always on call and always rotating allowing the staff to be at the ready.

“We rotate on call, even on the weekend and holidays,” says Sanchez. “Even if customers are not aware of our local office number, they can call the corporate 800 number and they will dispatch a local branch to take care of the customer.”

The team at SERVPRO always works in groups with at least 2 people on each project, allowing maximum efficiency and the quickest possible fix to each problem.

“Disaster doesn’t sleep,” says Sanchez. “Even during the holiday your home is in danger of it being pipe breaking season. Both Thanksgiving and Christmas time are times when bad things can happen to your home and we have to be ready to deal with that.”

For Sanchez his experience with SERVPRO has been a largely positive one despite the sometimes long hours and less than pleasant work. This is mainly due to not only the satisfied customers, but the enjoyable staff of professionals that are hired by Chad Ginter, Operations Manager of SERVPRO.

“There have been times where I’ve worked a 20 hour day,” says Sanchez. I’ve been working until 3 am and then was on call for the rest of time.”

These long hours are something that every new potential employee is aware of coming to work for SERVPRO, the always on culture is taught from the very beginning.

“Before you get hired, the hours and being on call is all disclosed from the get go,” says Sanchez. ‘Being on is our brand, it’s what we do. We understand that damage to your home is a stressful situation. Emotions are high and we don’t want to send people out who are angry to be on call.”

The staff of SERVPRO’s core group are all enjoyable people to work with. It’s a fun light hearted event environment and this primarily comes from Ginter’s form of leading by example and large amounts of respect for his staff.

“Before he came here, Chad did all of this on his own and has plenty of experience,” says Sanchez. “He has an open door policy where he wants everyone to speak their mind and offer their opinion. He cares about everyone and would never assign someone to do a job he wouldn’t do.

The caring staff and dedication to their customer are what allows SERVPRO to serve customers with the best service and best attitude.

“You customers and your employees,” says Sanchez. “Culture also trickles down from the top, and those who set an example are the ones who create good employees. Chad is the one who cultivated that, he’s the one who made SERVPRO, the service it is today.”