The Terry’s Discount Windows & More showroom may sit behind the Harley-Davidson of Valparaiso dealership, but their team is on the forefront of the minds of customers looking for quality services.
The company is founded on principles of integrity, honesty, experience, and friendliness. They provide 100 percent customer satisfaction, from the initial phone call to the final installation touches. More specifically, their showroom is located at 1153 Marsh St, Suite A, and is designed to your home remodel shopping a one-stop, easy process.
It was started by Terry Keelen and his wife, Julie, back in 2003. The two co-own the company with the help of their two sons, Caleb and Tyler, who work as the sales manager and sales specialist, respectively. Other staff members include Kyle Eichelberg, office/services manager, Kim Niloff, executive assistant, Mark Hutson, general manager, Ron Casteel, sales specialist, and all the Terry’s Discount Windows installation crews!
Terry got into the industry in 1991, saw the good and the bad of how the large companies conducted business, and decided he wanted to do it his own way.
“Half of our business is based on referrals and previous customers,” Terry said. “I really feel like if you have a good product, good price, good service, good warranty, and good installation, then the rest takes off.”
Julie added that it was also a way to bring her family together while doing business in the way they were not seeing in the community.
This is more than just a place to shop for windows: Terry’s window and siding crews work with the highest quality of American-made and green products, specializing in replacement windows, siding, roofing, doors, gutters, attic insulation, and much more! The Energy-Star rated window products provided are hand-selected from the most successful manufacturers in the country. The siding options are also chosen from top-notch manufacturers, so that Terry’s can offer insulated-backed products in a variety of grades, colors, and styles and also come in different materials.
“Our whole concept is trying to get the best product for the best price,” he said. “The windows, our bread and butter, are by far the best bang for your buck out there. There is not a better made window in America.”
The company installs seamless aluminum gutters and downspouts with gutter protection. Doors from Terry’s are offered in fiber-glass and steel systems, and come equipped with a 10-year warranty on their paint and stain coats. Roof shingles are also offered with warranties and are delivered from a handful of top roofing manufacturers from throughout the country. Finally, for attic insulation, Terry’s has partnered with Owens Corning - known as the insulation and energy-efficiency experts - to once again provide the best possible product.
They offer all of their products and services at discounted rates to the end customer after buying in quantity directly from the factory, eliminating all middle men in the process. The savings are endless and the exclusive warranties make this company the go-to when it comes to building and remodeling. The salesmen will even come out to your home for a free in-home estimate. Terry’s also offers senior and military discounts and always have specials going on to use throughout the year.
Right now, their busy season has just begun, and it’s starting off with a bang!
“We recently had the best week of all time, in our 14 year history, and yesterday marked our best month ever and we still have a week and a half to grow on that!,” Terry said.
With the start of the spring cleaning season, remodeling homes is on many people’s to-do list, along with the full-time hiring of Caleb Keelen; those were the two main factors contributing to the records set.
During the installation process, the crew working are hand-selected and are known as master certified installers, each with more than 20 years of service. The crew focuses on quality workmanship, neatness, and efficiency and above all, guaranteeing the customers’ happiness by willing to go above and beyond in their work.
“All installers work exclusively for us, which is unique because we can give a warranty on our work,” Terry said.
Terry’s is a member of the Valparaiso Chamber of Commerce, Home Builders Association of Northwest Indiana, and has achieved the highest rating, an A+ rating, from the Better Business Bureau, a grade the staff, family and friends all take pride in.
The team offers products and services that are being used to improve a person’s home. Their low prices and quality workmanship assure homeowners their home will look good, as well as be cozy in the winter and breezy through the summer, while conserving energy and reducing those pesky bills.
Overall, what makes Terry’s different is their personable approach toward customers, current and future since, as Julie explains, “You’re selling yourself. To be personable means you’re letting your customer know that you are someone who can be trusted, both individually and as a company, to come into your home.”
“You are not just another number,” Terry said. “You’re a person we want to build a relationship with because if we do your windows, we know in a few years, you’re going to call us when you need your siding done,” he explained. “We don’t want you to think, ‘Well, who should I call? ’Absolutely, we want you to say, ‘We’re calling Terry’s Discount Windows again!’”
Terry’s Discount Windows & More invites you to stop in to see the showroom during the hours of 9 a.m. to 5 p.m. Monday through Friday and on Saturday from 9 a.m. to noon. Also, browse the photo gallery and learn more about their products and services by clicking here.