Valparaiso-native, Matt Redmond, is taking his first steps into real estate on the Lynda Anderson Team at Boulder Bay Realty, but helping clients and serving customers has long been a part of Redmond’s professional career.
Redmond’s father opened Valpo Muffler in 1984 and after college, he went to work at his dad’s shop. At first, Redmond just did odd’s and end’s around the shop but he gravitated more towards helping customers.
“I kind of fell into that role,” Redmond said when describing his initial steps into customer service at Valpo Muffler. “I was the service writer for a few years and after around five years of being there he said, ‘Why don’t you just take it over?’”
“He, sort of, phased out of the business and semi-retired while I stepped in to run it, but I would still call him in on occasion,” he added. “Just this year, in March, we sold the business to one of the employees that worked for us so they’re running it now and it was great for my parents.”
Redmond had the opportunity to take over the business but he had a different direction in mind for a more long-term career, although he wasn’t quite sure what it was at the time. That’s when the possibility of working with Boulder Bay owner, Lynda Anderson, who had been a loyal customer of Redmond’s in the past, became a reality.
“Don and Lynda Anderson were great customers of ours through the years,” Redmond described. “They knew we were selling and Lynda approached me saying, ‘Hey, we’d love to have you onboard!’ So, that’s how I ended up joining Boulder Bay.”
Before diving into the business, Redmond got the unique chance to see the business up close by, basically, shadowing the office for a few weeks. After those few weeks, Redmond said, “Let’s do this!,” and he enrolled in the Tom Feeney School of Real Estate.
“He’s a really great teacher,” commented Redmond on instructor, Tom Feeney. “It was an accelerated class so we met every day and after the class I would still be shadowing here at the office. It was pretty much a full-time job at the time.”
After around eight weeks of classes, Redmond then prepared to take the exam to become a licensed broker associate and, having been warned about how difficult the test now was, he studied hard to make sure he wouldn’t have to take it a second time.
“I was told from everyone that the test was hard, and that was good because it prepared me for it,” he said. “Fortunately, I passed the first time and I thought all of the stress was gone but there is so much more to learn. Every time I learn something, I feel like there are five other things I need to know as well.”
“I feel like coming from a position helping customers in a repair shop carries a lot of similarities to helping people find a home. Especially as a service writer, I feel like both fields can have a bad reputation because some people in the business can mislead their customers in both industries. Being able to instill faith in our customers and clients that there are honest people in our industries, and I’m one of them, is what I’ve always worked towards.”
Having been in his previous position for several years, Redmond worked hard to build his, and his business's, reputation. Having worked to create a good deal of customer loyalty is similar to what his mission is now on the Lynda Anderson Team at Boulder Bay Realty - to build his reputation as someone you can count on most when you’re making big decisions.
“From one family-owned business to another, we really have the same mentality,” said Redmond when describing the values he and Lynda have in common. “You’ve got to treat your clients well and with respect, just as if they were a member of your family.”