Spring storms are here. Now, the tools available on NIPSCO.com/OutageCenter are available on your smartphone - report & track outages, get restoration updates and find important safety info.
Report a Power Outage
Report Online: Report a Power Outage
Report by Phone: 1-800-4-NIPSCO (or 1-800-464-7726) 24 hours a day:
- Select option 2 from the main menu
- Select option 2 from the next menu
- Then option 2 and follow the prompts
- You may request a call back once power has been restored.
- If you have electricity in some parts of your home but not others, please check to see if you have a blown fuse or a tripped circuit breaker.
Prepare Your Home for Outages
- Life support equipment – If someone in your family requires life support equipment, make prior arrangements for a back-up power supply.
- Stay informed – know what kind of weather is expected
- Clean drains – Remove any debris from storm drains around your home or yard.
- Automatic garage door – Learn how to open and close your door manually without power.
- Emergency kit – Prepare a simple emergency kit to include flash lights, first aid kit, supply of non-perishable food items, three-day supply of bottled water, and a cellular phone.
- Limit the opening of refrigerator or freezer doors during a power outage.
- Stay away from any downed power lines or hazardous conditions.
Lightning, wind and fallen tree limbs can interrupt electric service. For your safety, please stay away from any downed power lines. Always presume the downed power line is live and extremely dangerous. DO NOT TOUCH THE LINES.
Our Power Restoration Process
NIPSCO recognizes that even the smallest interruption to your service can be inconvenient, and it is our commitment to restore your power as quickly and as safely as possible. Ice and wind storms often cause tree limbs to break or entire trees to uproot and fall over.
When crews work on damaged trees during storms, they only perform the work that is necessary to make repairs to our facilities and restore power to customers. Our crews do not clean-up or remove branches and debris that occur due to storm conditions. Tree work during storm situations is very dangerous and crews work long hours in order to restore service as quickly and safely as possible.
Please stay clear of crews and the area where they are working. Your cooperation and understanding is greatly appreciated when these situations occur.