Johnny On The Spot Now Hiring Customer Service Representative
Johnny On The Spot is growing! We are a family owned and operated business dedicated to providing prompt, personalized, and dependable service. We do this by having the best of the best working with us. We understand the customer comes first and do everything in our power to provide the best customer service possible! Our office is a fast pace environment where you will have to balance many projects at once. Our employees must be flexible and have the ability to wear many hats as needed. Are you a hard-working, organized individual who is looking for a challenging and rewarding career? If so, we would love to hear from you!
Job Description
- Converse with customers by telephone or in person in order to provide information about products and services
- Complete change of status forms on paper, and input data into computer system
- Keep records of customer interactions and transactions, recording details of inquiries, compliments, and complaints, as well as actions taken.
- Report customers' service or billing questions and help to resolve them
- Contact customers in order to respond to inquiries
- Refer unresolved customer grievances to designated departments for further investigation
- Determine charges for services requested and collect payment
- Make collection calls as needed to customers with past due invoices
- Solicit sale of new or additional services or products
- Recommend improvements on procedures so collectively we keep improving
Skills and Experience
- Computer skills, Microsoft Word, typing. We use TAC and will train on this software
- Multi-tasking and prioritizing skills are a must
- Be able to speak, write, and read English well enough to converse with the general public, and be able to make legible entries on change of status forms
- Be professional, friendly and courteous with customers
- Must accept and follow instructions furnished in written, oral, or scheduled form
- Must maintain an acceptable attendance record
- Must take initiative and be a team player
To apply, send your cover letter and resume to orders@johnnypotty.com.