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Personal Touches at Regional Plumbing, Heating & Air

By: Kole Rushmore Last Updated: September 11, 2019

As one of the most trusted names in the industry, Regional Plumbing, Heating and Air stays on the cutting edge service technology. It’s not just their more than 100 years of experience that has deemed them the “go-to” experts for all those plumbing, heating, and air needs. 

It’s the company’s personal touch that really sets them apart from their competitors. Regional’s team believes their clients deserve the highest quality service paired with a one-of-a-kind experience – starting right at your fingers tips. Here’s what we mean:

Once an appointment is scheduled, Regional’s dispatchers ask for the client’s contact information to send a confirmation email or text of the appointment. Then it’s time to get to know your technician. Following the confirmation text, clients received a text that tells them a little bit about the person coming to your home. 

“We let the customer know that we will send a notification 24 hours in advance as a reminder of the appointment and again when the technician is on their way to their home,” said Lindsey Marsten, office manager for Regional. “With this notification, we send a picture of their technician along with a little information about him, including years of experience, hobbies, likes, and interests.”

The team at Regional is always looking for ways to connect with their clients. In doing so, this additional service allows them to know who’s coming to their home and help build the relationship between the client and their team. 

“This makes the process a little more personable and allows the customer to get a better idea of who is coming to their home,” Marsten said. “Our goal with this additional feature is to exceed expectations by creating trust between the customers and our technicians.”

This is just one of the many personal touches the company implements to provide an unforgettable experience to its customers while keeping their services affordable.

Regional’s highly-trained professionals strive to provide exceptional service you can rely on. Whether it’s repairing a pipe or servicing your home’s central air system, there’s no job too big or small the experts at Regional Plumbing, Heating & Air can’t conquer. 

For more information or schedule an appointment Regional Plumbing, Heating & Air visit, www.rphnwi.com/.