CertaPro Painters of Northwest Indiana has been operating in the Region for almost a decade, and in that time the business has formed a strong, trusting relationship with its clients. This is evidenced by the fact that CertaPro recently surpassed 500 Google reviews with an overall rating of 4.8/5.
“It's surreal to be blessed with customers who take time out of their day to leave a review,” said CertaPro President and Owner John Jordan. “Sometimes, as a customer myself at times, it's hard to take the time to leave a review on everything, so I certainly feel really proud of my team for putting us in position to earn customer reviews.”
Of the over 500 reviews, the overwhelming majority left by customers are five stars. Jordan is confident that the reason so many customers are willing to leave reviews and give such praise is because of the competency of his team and in working intimately with our clients.
“We work in an industry in which service, at times can be spotty,” Jordan said. “When we are working with customers performing interior and exterior painting, the customer’s home, generally speaking is the largest asset or investment that people have. People are trusting us to help them beautify their home, and when you give them a really good experience, people take the time to go out of the way to leave a very positive review.”
CertaPro’s team does everything from helping protect homes from weather to drywall repairs and making a home feel fresh and new. The good reviews left by satisfied customers have helped the business gain credibility and expand to new clients.
“It gives our company a little bit more credibility when you see the volume of reviews we have,” said Jordan. “We’re a people-led business, so we can be very human and make mistakes, but we learn from them and we try to make them right. Being human is really good for building a relationship with the people in your community. I certainly think that it adds value to customers’ decision-making processes when they can go online and get the comfort of knowing that we have that many reviews.”
Jordan’s team is a big part of making customers leave reviews and want to work with CertaPro on future projects. Being people-focused, the connections they form with the office staff and the quality of work by our field staff is a big motivator in getting customers to leave glowing reviews.
“We're most proud of and thankful that all of the people on our team make it part of their core values to treat people the way that they want to be treated,” Jordan said. “It's a really awesome thing, and I'm really thankful we have people on our team who are consistently putting us in positions that make customers have experiences so great that they leave a review.
CertaPro Painters of Northwest Indiana offers painting services for both residential and commercial clients. To learn more, visit certapro.com/nwi.
