Database Analyst.
Essential Function
The Data Analyst will be responsible for providing analytical services and solutions that meet business needs. Work will include the connection of various business systems and data silos to facilitate a holistic business analysis and reporting of vital KPIs. The position will meet frequently with business units to discuss needs and effectively communicate technical solutions at a business level.
Primary Responsibilities & Duties
1. This role will be responsible for the gathering and documenting of both functional and technical requirements from business and project teams.
2. Evaluate, design, review and implement and maintain databases to the needs of business.
3. Applies query, data exploration and transformation, basic statistical methods and visualization techniques to create business insights.
4. Performs validation and testing to confirm the accuracy of the information created.
5. Interprets results of analyses, identifies trends and issues, and develops recommendations to support business objectives.
6. Develop reports, KPIs and Dashboards that meet the business reporting needs. This includes not only getting the correct data, but also aggregating, integrating, and presenting it in a matter that provides clarity of meaning and drives decisions.
7. Provide input to the development and implementation of a metadata strategy to provide developers and end-users with data definitions and lineage.
8. Quickly become proficient in all aspects of enterprise data in order to serve as a data Subject Matter Expert and Consultant.
9. Assumes additional responsibilities as necessary for the continued growth and advancement of the Credit Union.
Specific Skills
- Technically inclined, problem-solving and general interpersonal skills are necessary.
- Good verbal and written communication skills are necessary.
- Should be able to demonstrate adaptability and self-motivation to learn.
- Strong organizational, time management and project management skills are necessary.
- A desire to excel and grow within your role and beyond.
- Travel may be required for education, conferences and vendor evaluations.
Accountability
- Accountable for Performance Management Goals as agreed upon with Supervisor.
- Responsible for completion of all work assigned within the predetermined deadlines.
- Accountable for protection of security and confidentiality of all systems maintained.
- Accountable for the purchasing of IT purchases as indicated in TCU’s Fixed Asset Policy (IT Network Purchasing Specialist) and TCU’s Cash Expenditure Policy (IT Purchasing Specialist).
- Accountable for understanding and applying government laws and regulations and TCU policies and procedures relating to the Anti-Money Laundering Regulations including but not limited to the Bank Secrecy Act (BSA), US PATRIOT ACT and OFAC.
Recommended Skills
- Interpersonal Skills
- Communication
- Time Management
- Complex Problem Solving
- Adaptability
- Data Analysis
Investment Coordinator
Essential Function
Perform support functions including use of computer systems, reviewing forms and reports for accuracy and providing service on member insurance and investment accounts.
Primary Responsibilities & Duties
1. Responsible for working from multiple branch locations greeting members and answering the telephone. Must evaluate member needs to provide service or referral to an Investment Representative for assistance.
2. Responsible for follow through on service requests as directed by Investment Representatives and management.
3. Responsible for sales calls to support Investment Services initiatives.
4. Responsible for reviewing paperwork for accuracy and completeness before submission. Follows up with representative, member, or staff to correct any errors.
5. Processes paperwork for annuities, life products and processes license documentation for representatives.
6. Responsible for working with multiple brokerage, mutual fund, and insurance companies to insure proper documentation of production and reviews, and accurate and timely processing of the pending drawer.
7. Reviews fact finders and establish client files to meet compliance requirements.
8. Responsible for opening of CD’s, IRA’s and issuing checks.
9. Will assume additional duties as necessary.
Specific Skills
- Excellent member service skills
- Clear written and verbal communication skills
- Knowledge of Microsoft Word and Excel
- Attention to detail
- Basic knowledge of Investments
- Math skills
- Working knowledge of XP2 processing system
- Some lifting may be required
Accountability
- Accountable to promote a positive image of TCU Investment Services.
- Accountable for providing professional assistance to members and ensure accuracy and timely completion of duties.
- Accountable for meeting outbound calling weekly goals
Minimum Requirements
- Current Bachelor’s Degree or enrolled to receive bachelor’s degree within 5 years.
- Obtain Life and Health Insurance License within first year of employment.
Recommended Skills
- Insureance
- Annuities
- Health Insurance
- Investments
- Managements
Member Call Center Representative
Essential Function
Assists members via telephone or other delivery channels with their financial needs by answering questions, performing financial transactions, resolving issues and providing information to ensure quality service. Timely service the needs of the members and enhance their financial relationships with the Credit Union.
Primary Responsibilities & Duties
1. Responsible for providing courteous and efficient service to members and team members over the phone or preferred delivery channel.
2. Identify opportunities to promote credit union products and services to retain members and increase wallet share.
3. Utilize various computer applications to assist with member support and satisfaction.
4. Strive to provide first contact resolution and build lasting member relationships through exceptional service.
5. Responsible for maintaining a high level of quality such as Member Satisfaction, accuracy, phone management and more as defined by management.
6. Contribute to Unit and Corporate goals.
7. Assumes additional responsibilities as necessary for the continued growth and advancement of the Credit Union. **Variability in hours including weekend and holiday hours.
Specific Skills
- Clear verbal and written communication, listening, and human relation skills
- Excellent phone communication skills using clear and pleasant voice
- Basic analytical, mathematical, organizational and decision-making skills
- Computer literacy skills with using Windows environment, spreadsheet and word processing software.
- Data entry skills
- Ability to multi-task
- Able to work in a fast-paced and diverse environment
- Ability to sit and/or stand at a desk for extended period of time.
Accountability
- Accountable for the quality of member service rendered, proper documentation of loans and other services, sales goals and adherence to Teachers Credit Union’s Service Expectations.
- Must develop and maintain a high degree of TCU product and service knowledge.
- Maintain a professional and ethical work relationship with members and team members.
- Responsible for daily decisions made within parameters set by supervisor.
- Accountable for understanding & applying TCU policies and procedures relating to the Bank Secrecy Act.
- Protection of assets and security of the branch and personnel are a basic responsibility.
- Accountable for Performance Management goals as agreed upon with supervisor.
Minimum Requirements
- High School Diploma, GED or equivalent skills and abilities.
- Basic knowledge of financial services generally acquired by one or more years working within the financial services area or minimum of two years customer service and/or call center experience.
Recommended Skills
- Communication
- Data Entry
- Computer Literacy
- Customer Service
- Decision Making
- Ethics
Investment Services Intern
Essential Function
Assist with a variety of special projects and support functions designed to achieve the overall strategic objectives of the Investment Services department.
Primary Responsibilities & Duties
1. Working with a Financial Planner to learn/evaluate asset allocation
2. Assist Financial Planner with portfolio plans for clients
3. Assist Financial Planner with client services and solutions
4. Responsible for preparing client files, data entry
5. Observe the Investment Services team and support with administrative duties, as allowed
6. Assumes additional responsibilities as necessary for the growth and support of the Investment Services Department.
7. Assumes additional responsibilities as necessary for the continued growth and advancement of the Credit Union.
Specific Skills
- Ability to accept and manage change and set priorities to meet corporate objectives
- Clear communication and human relation skills and decision-making ability
- Ability to complete assigned projects in a timely and accurate manner, then report results to designated TCU leadership
- Ability to analyze and interpret a diversity of financial data
- Ability to utilize Microsoft products in a windows environment
- Excellent organization, planning, and time management skills
Accountability
• Accountable for the quality of work provided, documentation and follow up with adherence to TCU’s service expectations.
• Accountable for maintaining the strictest of confidentiality
• Accountable for timely completion of assigned projects.
• Expected to acquire and utilize new product knowledge.
• Accountable for Performance Management Goals as agreed upon with Supervisor.
• Accountable for understanding and applying government laws and regulations and TCU policies and procedures relating to the Anti-Money Laundering Regulations including but not limited to the Bank Secrecy Act (BSA), US PATRIOT ACT and OFAC.
Minimum Requirement
- High School diploma (GED)
- Currently attending a college or university and have taken the intermediate level courses typically in the third year of study in the field of Business or Finance.
Recommended Skills
- Time Management
- Leadership
- Decision Making
- Finance
- Confidentiality
- Bank Secrecy Act
Service Desk Intern
Essential Function
Responsible for supporting Service Desk in daily tasks and functions. Will work closely with the staff to learn the technology used to better oneself for future careers.
Primary Responsibilities & Duties
1. Responsible for working with end-users to troubleshoot problems.
2. Responsible for providing additional support for the Tier I levels as necessary.
3. Responsible for learning the process and creating end-user workstations and testing the systems to ensure they are fully functional.
4. Responsible for helping with inventory management and tracking, tagging serial numbers, and documenting equipment moves.
5. Responsible for assisting in projects held by the Service Desk team.
6. Responsible for accompanying team members for field work at branches when necessary.
7. Responsible for learning the tools and systems used in the environment and how they affect business level of TCU.
8. Responsible for advancing the learning and skills for oneself to gain experience for building a resume for career advancement
9. Assumes additional responsibilities as necessary for the continued growth and advancement of the Credit Union.
Specific Skills
- Working knowledge of MS Operating Systems and MS Office applications
- Good verbal and written communication skills
- Aptitude for the understanding of computer systems, network security systems and computer applications
- General data entry and mathematical skills
- Ability to lift to 50 pounds when necessary
- Ability to accept direction
Accountability
- Complete all assigned projects on a timely basis.
- Adjust project timelines as necessary to achieve overall objectives.
- Maintain and adhere to confidentiality.
- Acquire and Utilize new product knowledge.
- Assume additional responsibilities as necessary for the growth and support of the IT Department
- Accountable for Performance Management Goals as agreed upon with Supervisor.
- Accountable for understanding and applying government laws and regulations and TCU policies and procedures relating to the Anti-Money Laundering Regulations including but not limited to the Bank Secrecy Act (BSA), US PATRIOT ACT and OFAC
Minimum Requirements
- High School diploma (GED)
- Currently attending a college or university and have taken the intermediate level courses typically in computer science, MIS, Information Technology or equivalent preferred
Recommended Skills
- Bank Secrecy Act
- Office Suite
- Office of Foreign Assets Controls
- Testing
- Troubleshooting (Problem Solving)
- Computer Sciences
Mortgage Support Desk Specialist
Essential Function
Provides support in the completion and distribution of mortgage loan application disclosures, Loan Estimates, Revised Loan Estimates, and Closing Disclosures. Orders services on new applications. Reviews and ensures accuracy, data integrity and compliance of required disclosure documents. Interacts and coordinates with Mortgage Loan Originators (MLOs), processors, closers and other production support staff to ensure accurate and timely delivery of all disclosure documents pursuant to federal mortgage regulations.
Primary Responsibilities & Duties
1. Orders appraisals and flood determinations and maintains the pipeline for services ordered and can answer questions in relation to services
2. Communicates with MLOs on status of services
3. Uploads appraisals, flood determinations and invoices to imaging software
4. Order title work for refinances and FSBOs
5. Orders Appraisal or AVM on Equity loans along with Flood
6. Order title work on Equity loans
7. Work with MLOs, Processing, Closing, and Equity teams to validate fees associated with the mortgage transaction and calculate closing costs as applicable.
8. Prepares, reviews, and delivers the residential loan disclosures, Loan Estimates and Closing Disclosures to members in a timely and secure manner ensuring that they are compliant with all major regulations.
9. Maintain HOI for all mortgages and equities
10. Order payoffs
11. Obtains 10 VOEs prior to closing
12. Take an energetic approach to understanding customer needs, meeting member service level agreements, and resolving issues.
13. Develops and maintains a thorough understanding of the loan origination system and other systems necessary to perform job responsibilities.
14. Adheres to regulatory and TCU standards and guidelines
15. Complete required compliance training courses.
16. Performs other duties as assigned
Specific Skills
- Ability to communicate effectively in person, over the telephone and through written correspondence
- Computer literacy, data entry and ability to work in a Windows based environment
- Knowledge of federal regulations as they relate to residential mortgage origination.
- Strong organizational and math skills
Accountability
- Accurate completion of all mortgage loan documentation according to and in compliance with all federal regulations and investor guidelines.
- Accountable for Performance Management Goals as agreed upon with Supervisor.
- Accountable for understanding and applying government laws and regulations and TCU policies and procedures relating to the Anti-Money Laundering Regulations including but not limited to the Bank Secrecy Act (BSA), US PATRIOT ACT and OFAC.
Minimum Requirement
- High School Diploma (GED) or equivalent skills and abilities. High School Diploma (GED) or equivalent skills and abilities.
- Minimum one-year experience in residential mortgage processing, closing or mortgage compliance.
Temporary Employee
Hourly Wage
15.5000 - 19.3700
Our company provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.
Recommended Skills
- Mortgage Loans
- Loans
- Bank Secrecy Act
- Loan Origination
- Appraisals
- Equities
Collector
Recommended Skills
- Administration
- Confidentiality
- Customer Contact
- Collections
- Data Entry
- Clerical Works
Jr. Mortgage Processor
Essential Function
Responsible for the collection, input, and follow up of mortgage loan application data.
Primary Responsibilities & Duties.
1. Responsible for assigning mortgage referrals and new loan applications to the MLO in the assigned market area.
2. Process mortgage application deposits (credit card, checks, and TCU membership)
3. Responsible for ordering appraisals and title work.
4. Follow up on requests for executed application packages.
5. Obtain employment verifications that are required prior to closing.
6. Responsible for communicating with members with regards to the status of the mortgage applications.
7. Assists in the processing and maintenance of all withdrawn and denied files for TCU and Internet website applications including the return of application fees if applicable and the completion of HMDA data in the MortgagebotLOS system.
8. Assist in the backup of the processing team when they have time off.
9. Document HMDA information is correct for annual reporting.
10. Assist in department filing and other functions as required.
11. Assumes additional responsibilities as necessary for the continued growth and advancement of the Credit Union.
Specific Skills
- Ability to communicate effectively in person, over the phone, and through written correspondence.
- Good math skills
- Computer literacy (Windows environment) Data entry skills required.
Accountability
- Responsible for the timely and accurate ordering of required mortgage loan information.
- Responsible for the accurate disbursement of application fees for denied and withdrawn files.
- Accountable for Performance Management Goals as agreed upon with Supervisor.
- Accountable for understanding and applying government laws and regulations and TCU policies and procedures relating to the Anti-Money Laundering Regulations including but not limited to the Bank Secrecy Act (BSA), US PATRIOT ACT and OFAC
Minimum Requirement
- High School Diploma (GED) or equivalent skills and abilities.
Temporary Employee
Hourly Wage
15.0000 - 18.7500
Our company provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.
Recommended Skills
- Bank Secrecy Act
- Mortgage Loans
- Appraisals
- Data Entry
- Office of Foreign Assets Controls
Electronic Funds Transfer (EFT) Intern
Essential Function
Understands the workflow and functions within the EFT department, including complex data processing, computer applications, and electronic distribution of files. Provides quality service to coworkers in resolving problems, training and operational issues. Assists with the development, testing, and implementation of projects.
Primary Responsibilities & Duties
1. Requires data entry on the XP2 system and PC programs, analytical and troubleshooting abilities in working in a Windows and WEB environment, word processing, and spreadsheet applications.
2. Assists with the continual development of EFT workflow, developing procedures requiring writing abilities, training and assisting with questions, and analytical abilities.
3. Knowledge of computer systems, software, networking, and TCU employed software.
4. Ability to provide advanced error and needs communication to other TCU departments and vendors.
5. Ability to assist in establishing new EFT processes and procedures.
6. Provide reports as needed for department and manager.
7. Lead and or assist with projects as deemed necessary by manager.
*Additional functions as necessary
Specific Skills
- Requires clear verbal communication skills, and telephone etiquette to provide service and information to employees.
- Other clerical skills required include telephone use and the ability to write and produce business correspondence, envelopes, forms, etc.
- Requires hands on knowledge of computer applications and the ability to develop, complex documents, spreadsheets, etc. as needed.
- Ability to read, write and perform mathematical calculations.
- An understanding of the XP system as well as other software applications used in the department.
- Research abilities.
- Display logical decision-making process in un-scripted scenarios.
- Willingness and ability to learn new, more complex skills and display leadership abilities.
Accountability
- Responsible for completing EFT functions on a timely and accurate basis as established in the performance management goal for the position.
- Courteous service to coworkers, and other outside contacts.
- Accountable for following established procedures and security measures in order to protect the Credit Union from liability.
- Accountable for excellent member service and adherence to the Credit Union’s philosophy and Service Expectations.
- Accountable for understanding and applying government laws and regulations and TCU policies and procedures relating to the Anti-Money Laundering Regulations including but not limited to the Bank Secrecy Act (BSA), US PATRIOT ACT and OFAC.
Minimum Requirements
- H.S. Diploma or GED
- Currently attending college or university.
- Understanding of TCU services, various web-based computer applications and accounting principles generally acquired by one or more years of experience working within the financial industry.
Temporary Employee
Hourly Wage
16.5700 - 16.5700
Our company provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.
Recommended Skills
- Word Processor
- Information Security
- Data Entry
- Data Processing
- Spreadsheets
- Buisness Correspondence
Customer Service Representative- Commercial Lines
Essential Function
Provide customer service on commercial accounts. Such servicing will include verbal and written communication with clients and carriers as well as working closely with production personnel. The ability to develop good working relationships is essential.
Primary Responsibilities & Duties
1. Responsible for completing classifying, rating and preparing comparisons of insurance products and product prices for clients.
2. Responsible for preparing renewal submissions; reviewing and invoicing policies; requesting changes
3. Responsible for answering clients questions about coverage, billing, etc.
4. Responsible for obtaining updated underwriting information from clients; preparing proposals.
5. Responsible for completing coverage analyses in accordance with TCU Agency underwriting guidelines.
6. Will perform additional duties as requested.
Specific Skills
- Knowledge of insurance terminology
- Ability to work well with others
- Ability to deal with problems & resolve them in a timely fashion
- Ability to adapt to change and learn quickly
- Computer literacy (Windows environment, Word Processing)
- Basic knowledge of business writing
Accountability
- Responsible for meeting the goals as set out in their Performance Management Objectives
- Accountable for the proper processing of any cash or checks received
- Responsible for meeting established deadlines.
- Accountable for the quality of customer service rendered
- Responsible for the verification and documentation of existing insurance policies.
- Accountable for understanding and applying government laws and regulations and TCU policies and procedures relating to the Anti-Money Laundering Regulations including but not limited to the Bank Secrecy Act (BSA), US PATRIOT ACT and OFAC.
Minimum Requirement
- H.S. diploma or GED
- 2 to 3 years experience in the insurance industry
- Basic knowledge of accounting debits and credits
- License for property & casualty required
Non-Exempt
Hourly Wage
19.6800 - 24.6100
Our company provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.
Recommended Skills
- Insurance
- Adaptability
- Debits and Credits
- Bank Secrecy Act
- Underwriting
- Office of Foreign Assests Controls
Auditor
Recommended Skills
- Cnduct Inspection
- Auditing
- Internal Controls
- Internal Auditing
- Audit Planning
- Auditing Standards
Manager of Public Relations
Essential Function
Responsible for the strategy, development, and execution of TCU’s public relations initiatives across all public channels to increase TCU’s presence and standing with members, the press, relevant stakeholders, and the community overall. Must be skilled in public relations, internal and external communications, media relations, social media, event planning, sponsorship management and have a fundamental understanding of marketing.
Primary Responsibilities & Duties
1. Responsible for setting the strategy and facilitating TCU’s public relations efforts to support organizational goals and grow the TCU brand.
2. Responsible for collaborating with the marketing team to promote TCU products and services via PR channels.
3. Lead TCU’s social media strategy and generate highly creative, engaging, and measurable social media posts and campaigns. Responsibilities include posting on TCU’s social media sites, monitoring and responding as appropriate, developing communication calendars and structures for reporting the effectiveness of posts and campaigns.
4. Create messaging, issue press releases, and pursue other media communications including the proactive development of positive story ideas. Write/edit and pitch thought leadership articles. Develop contacts within the media (TV, radio, print, etc.) across the TCU market area, while also making contacts in the credit union to serve as informed spokespersons. Provide media training as needed.
5. Responsible for reviewing and evaluating sponsorship requests and ensuring proper announcement and recognition of approved requests.
6. Responsible for planning and organizing special promotions and events including community sponsorships and ensure successful promotion of these endeavors via traditional media and social media.
7. Proactively research competitor and industry trends and define and implement new strategies for traditional and social media marketing efforts.
8. Effectively build and maintain internal relationships and foster external community partnerships.
9. Ensure compliance with all federal regulations related to the credit union industry.
10. Assume additional responsibilities as necessary for the continued growth and advancement of the marketing team and the credit union.
11. Some Travel Required
Specific Skills
- Exceptional communication skills, both written and oral; as well as professional and creative writing abilities to engage the membership, potential members, and team members.
- Solid and proven project management skills with the ability to manage multiple projects in a fast-paced environment.
- Proven decision making and risk management skills in monitoring and responding to social media, as well as traditional media inquiries from reporters.
- Ability to think strategically.
- Proficient in measuring behaviors and monitoring changes in opinion, social media conversations, traditional media coverage as well as trending topics that impact the financial and credit union industry.
- Solid business acumen with marketing experience preferred.
- Experience creating and editing video and audio content preferred
- Proficient in Social Media, MS Office, and HTML.
Accountability
- Represent and uphold the TCU brand and ensure quality, effective and accurate work.
- Accountable for performance management goals as agreed upon with Supervisor.
- Accountable for understanding and applying government laws and regulations and TCU policies and procedures relating to the anti-money laundering regulations including but not limited to the Bank Secrecy Act (BSA), US PATRIOT ACT and OFAC.
Minimum Requirement
- Bachelor’s Degree
- Five or more years of experience in Public Relations
- Social Media experience required.
Exempt
Annual Salary
Our company provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.
Recommended Skills
- Press Releases
- Journalism
- Campaigns
- Internal Communications
- Public Relations
- Corporate Communications
Collateral Servicing Clerk
Essential Function
This position will be responsible for the performing clerical functions and account maintenance of products supported by Collateral Services department.
Primary Responsibilities & Duties
1. Processes and balances credit insurance, debt cancellation, GAP and non-automated payments to member accounts.
2. Responsible for initiating claims and processing claim settlements on credit insurance, debt cancellation, VSI and GAP.
3. Processes credit insurance, debt cancellation, and GAP enrollment and cancellation requests. Including the ability to calculate policy refunds.
4. Fulfills Modification Agreement requests to add Payment Protection or GAP to an existing closed end loan.
5. Assists in daily maintenance and responding to inquiries on Home Equity Line of Credit and Visa Platinum credit card accounts.
6. Collects documentation to assist in the disposal of repossessed vehicles and assists in processing sale proceeds.
7. Research and/or submits documentation to applicable vendors to obtain CPI cancellations.
8. Responsible in processing maintenance to loans on any product supported by Collateral Services.
9. Prepares and balances month end reports.
10. Assumes additional responsibility as requested by the Manager of Collateral Services.
Specific Skills
- Highly accurate data entry skills, detail orientated in research and follow through abilities are a necessity.
- Requires clear verbal communication skills, telephone etiquette and the ability to resolve more complex issues in a tactful manner.
- Organizational skills and the ability to multi-task and prioritize the workload.
- Ability to demonstrate problem-solving capabilities.
- Clerical skills include: filing, telephone use and the ability to write and produce business correspondence.
- Ability to read, write and perform mathematical calculations, an understanding of the XP system and computer/web applications.
- Ability to work well with others.
- Ability to adapt to change and learn quickly.
Accountability
- Responsible for completing clerical responsibilities on a timely and accurate basis as established in the performance management goals.
- Accountable for following established procedures and security measures in order to protect the Credit Union from liability.
- Accountable for excellent member service and adherence to the Credit Union’s philosophy and Service Expectations.
- Fulfilling goals as set out in performance management objectives.
- Responsible for the accurate and timely completion of processing transactions, initiating and settlement processing of claims, general ledger reconciliation, timely payment of invoices, and reports.
Recommended Skills
- Data Entry
- Clerical Works
- Communications
- Telephone Skills
- Scanning
- Balancing (Ledger/Billing)
Universal Banker
Essential Function
The Universal Banker is responsible for conducting financial transactions in an accurate, timely and professional manner. This role is also responsible for the sales and servicing of all credit union products and services, while focusing on building relationships and expanding TCU’s wallet share. This role is a leader within the Service Center.
Primary Responsibilities & Duties
1. Proficiently performs the duties and responsibilities of the Universal Representative III.
2. Responsible for following established guidelines and procedures while processing new and existing accounts.
3. Responsible for problem solving through research, using open-ended questions, and consistent follow up to ensure member satisfaction and assessing risk.
4. RBC knowledge and implementation of method to appropriately fact find with members.
5. Responsible for overall impact of Service Center member service.
6. Responsible for individual performance goals and results as directed by Service Center Management.
7. Responsible for providing operational and member service assistance to other Universal team members.
8. Multi task to support all branch functions to support office needs.
9. Participate in continuing education as assigned.
10. Minimizes risk of losses, including cash differences and other controllable losses.
11. Complies with the credit union Check Cashing, Cash Control and Transaction Approval Limits policies
12. Volunteers for Special Projects Within the Scope of Job Responsibilities.
13. Assume leadership role.
14. Assumes other miscellaneous responsibilities as assigned for the efficient operation of the service center.
15. Assumes additional responsibilities as necessary for the continued growth and advancement of the Credit Union.
Specific Skills
- Excellent human relations skills including verbal and written communication skills.
- Proficient cash handling skills.
- Strong analytical and decision-making skills to be able to be able to problem solve, empathize, and find workable solutions which mutually benefit TCU and its membership.
- Able to work in a fast-pace, diverse and universal environment
- Able to meet and exceed goals, while working with other business lines.
- Self-driven
- Inventive Problem Solver
- Great time management
- Well developed fact-finding skills (probing, supporting, overcoming objections, closing)
- Practical application and general understanding of various computer applications.
- Ability to use LEAR, communication strategy to listen, acknowledge, explore, and respond (LEAR).
Accountability
- Accountable for the quality of member service rendered, proper documentation of loans and other services, adherence to TCU Sales and Service Expectations.
- Protection of assets and security of the branch and personnel are a basic responsibility.
- Ability to align with TCU Core Values and Strategic Commitments
- Accountable for understanding and applying TCU policies and procedures relating to the Bank Secrecy Act (BSA/AML, CIP and OFAC).
- Display a willingness to learn and grow, initiate personal development and participate in TCU and community events.
- Accountable for Performance Management Goals as agreed upon with Supervisor.
- Accountable for understanding and applying government laws and regulations and TCU policies and procedures relating to the Anti-Money Laundering Regulations including but not limited to the Bank Secrecy Act (BSA), US PATRIOT ACT and OFAC
Minimum Requirement
- High School Diploma, GED or equivalent certification.
- 2 + years of retail sales and/or equivalent experience.
- Knowledge of sales and financial services generally acquired by two or more years of practical experience within a financial institution or related field
Non-Exempt
Hourly Wage
17.3100 - 21.5100
Our company provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.
Recommended Skills
- Call Centers
- Sales
- Selling Techniques
- Retailing
- Time Management
- Unsecured Debt
Loan Servicing Representative
Essential Function
Performs a variety of post loan closing duties involving loan maintenance, loan adjustments, report monitoring, insurance monitoring, payment processing, credit reporting, lien perfection, payoffs, lien releases and document archival. Provides exceptional service to members and team members, via the telephone and email.
Primary Responsibilities & Duties
1. Responsible for correspondence and communicating with members and team members over the telephone and e-mail regarding loan servicing related requests.
2. Responsible for processing internal and external requests for reversal of loan fees, adjustment of payments, loan payoffs and satisfaction of mortgages.
3. Performs monitoring of loans for required insurance, claims processing and force placement if lapse occurs.
4. Responsible for ensuring compliant reporting to Credit Reporting Agencies.
5. Responsible for collaborating with Consumer Loan Servicing to facilitate Credit Report Disputes via e-Oscar, phone, e-mail or mail.
6. Processes payments for various insurances and taxes.
7. Ensure compliance with all escrow regulations.
8. Assists in monitoring various loan reports to ensure accuracy and compliance with servicing TCU lending policy.
9. Performs various transactions and reporting in servicing secondary market loans with Fannie Mae and/or Freddie Mac.
10. Establishes and services individual and commercial member’s credit card accounts.
11. Assumes additional responsibilities as requested by the manager.
Specific Skills
- Transaction Reconciliation, highly accurate data entry skills and detail orientated in research are a necessity.
- Excellent human relations, verbal and written communication skills
- Organizational skills and the ability to multi-task and prioritize the workload.
Accountability
- Errors related to this position may affect multiple areas due to the reliance on the records retrieval systems.
- Accountable for following established procedures and security measures in order to protect the Credit Union from liability.
- Accountable for excellent member service and adherence to the Credit Union’s philosophy and Service Expectations.
- Accountable for understanding and applying government laws and regulations and TCU policies and procedures relating to the Anti-Money Laundering Regulations including but not limited to the Bank Secrecy Act (BSA), US PATRIOT ACT and OFAC
Minimum Requirement
- High School Diploma (GED) or equivalent skills and abilities
- Minimum one year recent experience in lending
- 1 to 2 years required utilizing computer software in a windows environment, i.e.; Microsoft Excel, Word, etc.
- Knowledge of lending regulations a plus.
Non-Exempt
Hourly Wage
15.0000 - 18.7500
Our company provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.
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Payment Processing Clerk
Essential Function
Responsible for the accurate and timely posting of payments and deposits received by mail and from the Tellers. Is a resource for questions and problem solving. Assists in training of new staff.
Primary Responsibilities & Duties
1. Responsible for collecting, opening, verifying and posting payments or deposits on the applicable computer systems.
2. Prepares and electronically posts computer generated reports.
3. Responsible for collecting, depositing and balancing deposits received from business partners.
4. Responsible for researching and resolving complex member inquiries concerning deposits, loan or credit card payments.
5. Responsible for working with the Accounting Department to balance the general ledger accounts.
6. Responsible for competent processing of financial transactions, verifying accuracy, balancing daily procedures and meeting security guidelines.
7. Assumes additional duties as requested by the Supervisor of Payment Processing.
Specific Skills
- Must be able to use basic office machines including a 10 key calculator.
- Must be able to be very accurate with details.
- Must be able to work well with co-workers and members to resolve issues in a prompt manner.
- Must be able to take initiative and prioritize tasks.
- May require long periods of sitting.
Accountability
- Responsible for large volumes of checks
- Must be able to pay close attention to details to ensure accurate posting of financial transactions.
- Responsible for the daily balancing of general ledger accounts.
Recommended Skills
- Data Entry
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