Important FAQ from Valparaiso Community Schools

Important FAQ from Valparaiso Community Schools
By: Valparaiso Community Schools Last Updated: August 18, 2020

On Friday, August 14 & Monday, August 17, VCS experienced unexpected internet access disruptions. In both instances, internet access was fully restored in under 40 minutes. The disruptions were determined to be acts of malicious intent. VCS technology staff is working with our internet service providers to fully investigate the situation and to mitigate any future disruption attempts. 

We would like to take this opportunity to address a few technology-related questions that have been received during the first week of school. Please take a moment to read through the questions and answers below. 

Q: How do I view my child’s courses in Canvas?

A: Parents are able to create a Parent Account in order to login to Canvas to observe their students’ courses. If you have not already created a Parent Account, please contact your student’s teacher to obtain your parent login information. If you already have an account and need assistance logging in please contact your child’s teacher. Please note: logging in with your parent account does not give you access to help your child with their homework. It only allows you to see your child’s Canvas account as an observer. In order to assist your child with their work, you need to have your child log in as themselves into their Canvas course. A helpful tutorial can be found here: How to Pair Parent to Student Canvas Accounts (for observation) 

Q: I am concerned about VCS bandwidth usage. Does VCS have adequate bandwidth to support live streaming throughout the district?

A: Yes, we have doubled our capacity since last school year and we plan to bring the district to a total of 6 gigabits per second internet egress in September. 

Q: How can my remote learner receive assistance with Skyward and Canvas issues?

A: Remote learners can receive help with Skyward and Canvas issues by using this form: Remote Learner Skyward/Canvas Help Desk

Q: What if I experience the need to replace or repair a school-issued device?

A: If you experience a broken device or a device that needs repairs, please go to the VCS Device Repair page to complete a device repair form.  If a device replacement would be necessary, the exchange would be made by appointment with the technology department after they contact you.

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