Cooperative adjusts policies to aid cooperative member-consumers in response to COVID-19.
Kankakee Valley REMC, in response to the recent COVID-19 pandemic and guidelines issued by the state and local government agencies, will be adjusting current policies to aid cooperative member-consumers.
The cooperative has suspended disconnections for non-payment of monthly electric bills until April 3. “We understand that due to temporary closures of schools and businesses, some families might experience financial hardships. During this time of uncertainty, we want our members to know that we are committed to helping,” stated Scott Sears, CEO for Kankakee Valley REMC. Prior to the April 3 date, the cooperative will re-evaluate the situation and make changes to the policy as they see necessary. Member-consumers are encouraged to continue to make payments as they can to their electric bill to avoid a larger balance in the future.
At Kankakee Valley REMC the safety of the employees and the community is a top priority. To do their part to take measures to prevent the spread of germs, the cooperative has closed the lobby to the public effective March 18. “We are focused on maintaining a healthy workforce and keeping key personnel available at all times to be able to provide service to our member-consumers. The best way to lower the risk for our families and employees is to prevent exposure,” stated Sears. “We feel the best first step is closing the lobby.”
The cooperative encourages member-consumers to take advantage of alternate ways to pay electric bills. Bill payments can be made by phone 24/7, online at kvremc.com using the Login/Pay My Bill link or through e-check or credit card. There is also a drop box in front of the office in Wanatah where payments can be deposited as well.
Kankakee Valley REMC recognizes the important role they have in the community and for the member-consumers of the cooperative. “Keeping the lights on is our commitment to our member-consumers. While you are focused on your family, know that your cooperative employees are focused on you,” stated Sears. The cooperative will keep member-consumers informed on operational changes via the website (kvremc.com), Facebook and through email updates.
Kankakee Valley REMC, located in Wanatah, IN, is a member-owned rural electric cooperative serving approximately 18,000 members throughout Starke, Pulaski, Porter, Lake, Marshall, St. Joseph and LaPorte Counties. For more information, visit kvremc.com.