Founded in 1944, NITCO has served businesses in Northwest Indiana and beyond for decades. NITCO provides phone, internet, and television service to businesses in every industry – from the smallest mom ‘n’ pop to the largest corporations, NITCO is equipped to meet the needs of any customer.
NITCO is a local business, one born in Hebron that now serves thousands of businesses and households in Indiana. The company understands the needs of local businesses and that nothing is more important than quality customer service.
“We’re local. We live here, we work here, we play here, and we frequent businesses in the area and want them to be successful,” Heather Dull, director of sales at NITCO, said. “We’re all local and understand the area. When you call us, you’re going to get somebody in Hebron, Crown Point, Rensselaer, Valpo, or Chesterton. I think that’s our big advantage over our competitors. At the same time, we can provide just as good, if not better, service and product.”
NITCO’s product lineup begins with Gigabit Fiber, a resilient underground network that combines high-speeds and incredible reliability. Fiber customers receive dedicated bandwidth and are directly connected to the fiber network, meaning your productivity will not be disrupted by neighbors or bad weather.
“Our fiber is just amazing, and we’re the premiere provider of it in northern Porter County. For businesses in Chesterton and Valparaiso, we’re it,” Tom Carroll, senior vice president of sales & marketing at NITCO, said. “You can’t imagine how many calls we get from people who want NITCO fiber because they know it’s the fastest, best, and most reliable internet service available in Northwest Indiana.”
NITCO is a fiber pioneer in the area and has laid down much of the cabling that supplies service in the Region – especially to rural areas. With its experience, NITCO can expand its network and bury new lines to reach customers who are not already on an existing fiber network. NITCO’s team understands every business, those in rural areas included, need the speed and reliability of Gigabit Fiber. Most fiber installations are done in two weeks, but NITCO offers total transparency if it will take longer.
“If we’ve got to do some construction and build to you, it’ll take about 30 days. If it’s any longer than that, we’ll tell you,” Carroll said. “It’s shocking how many customers will sign-up now and wait. They’ll say, ‘We’ve got to have it, so let us know when you’re coming!’ There are customers who will sign and are willing to wait six months if it means they’re getting a high-quality product.”
The second major part of NITCO’s product lineup for businesses is its phone service, including its hosted PBX (HPBX) system.
HPBX is a cloud-based phone system that is both feature-rich and low-hassle. It includes features such as auto attendant, unified messaging, find-me follow me, and call center functions without requiring any on-site equipment to manage or install. It is a flexible setup, with NITCO customers such as school systems using as many as hundreds of phones to storefronts using one or two.
“We see a lot of local businesses that have phones they installed 15 or 20 years ago, and those phone systems are dying,” Carroll said. “We have a wonderful, state-of-the-art, HPBX phone product that’s super affordable. It starts at $19.95, and that includes the phone.”
NITCO’s focus on customer service also led the provider to add another major service known as the Business Priority Plan. Available for $19.95 a month, the plan offers customers four key elements.
First is priority status, which is a special flag that alerts customer service, the help desk, and technicians of the business’ status. Second is a dedicated help desk number that customers can call for immediate assistance. Third is an insurance policy that covers the service trip charge for assistance with all lines and NITCO equipment, from modems and routers to TV set top boxes.
Lastly, Business Priority Plan customers receive same day on-site service by a NITCO technician for any troubleshooting that needs in-person assistance.
“We know that our customers don’t want anything interfering with their business, this plan bumps you to the front of the line and gets a technician out to you within 24 hours,” Trisha Madura, sales account executive at NITCO, said. “This works for all types of businesses, from the biggest to the smallest. We want every business to feel like their internet is helping them, not hindering them.”
To learn more about NITCO for businesses, visit nitco.com/business.
