Team Chevrolet of Valparaiso not only offers great deals on new and used cars and trucks, their service center is committed to offering world-class maintenance. Led by Service Director Brace Woolsey, their team is stacked with decades of combined experience, and they are equipped to provide expert maintenance to any vehicle that rolls into the shop.
“We have factory-trained technicians with world-class and ASE certifications who all have an absolute commitment to service,” Woolsey said. “We’re 100 percent transparent. Our mechanics are willing to go for test drives with customers and talk them through any questions or concerns. It’s the kind of service you’re not going to find at chain repair shops.”
As a certified Chevy dealer, the service center has access to original parts for all Chevy and GM vehicles, and they are able to offer warranties on both parts and service for those makes and models. They also perform routine maintenance such as tire changes, oil changes, brake replacement and more at affordable costs - for any vehicle, not just Chevys and GMs.
“I recently compared our costs to other places around Valparaiso and found, for example, that our oil change prices are lower than franchises and independent shops,” Woolsey said. “There’s a misconception that bringing your vehicle to a dealership is more expensive, but that’s just not the case. Whether it’s local shops or big chains, we’re very competitive.”
Team Chevy of Valparaiso’s customer satisfaction rate is over 95 percent– over five percent higher than the national average, which means that they earn a lot of return customers.
“We know the majority of our customers on a first name basis. They have a rapport with our service desk,” Woolsey said. “We’re able to build those personal relationships with our customers. That’s the type of culture that we have and always work to maintain.”
Woolsey noted that their culture not only means a friendly, enjoyable experience for the customer – it also improves the quality of their work.
“What really differentiates us from other service departments is that our guys work together to solve problems,” he said. “Our mechanics collaborate and share ideas based on their experience. It’s really like a family environment here, where everyone is helping each other out every day.”
Their team also understands that maintenance can be a hassle scheduling-wise, so they offer a variety of services to make sure customers get the work they need in a way that is convenient for them. They are available 62 hours a week and even offer a shuttle service where they can pick-up and drop-off customers all-around Valparaiso.
They also keep the customer updated throughout the maintenance process and can text pictures of the work-in-progress. By the end of the summer, they will even be able to send out videos of their work.
“Our mechanics will be able to send out videos of them working on the customer’s car as they’re doing it,” Woolsey said. “It’s another level of transparency, so they can always know what we’re doing.”
If your vehicle is in need of maintenance, even if it's as simple as an oil change, stop by Team Chevrolet of Valparaiso on U.S. 30 to help save yourself time and money. Visit www.chevyon30.com to learn more.
