The mission of Family Express is to provide the customers with total satisfaction by offering competitively priced, high-quality products and services, in a clean, safe, and friendly environment.
We serve our community through volunteerism and we are profitable in order to assure the future prosperity of our employees and our company.
Our vision is to be the finest small chain of convenience stores and fueling centers in the world.
F.E. Perks
F.E. Perks is the new savings program from Family Express, that gives you the opportunity to earn cents-off-per-gallon rewards on gas. Many of the things you buy every day qualify for extra savings at the pump. You can earn these rewards at any Family Express store and redeem them at any Family Express pump.
How does it work?
Inside every Family Express store, a display icon marked with cents-off perks indicates which merchandise is a qualifying item. Look for them at the Cravin's Case, in the refrigerated case and on the shelf. When you purchase a qualifying item, you earn cents off gas perks that can be redeemed at the pump.
F.E. Perks add up!
It’s easy to earn F.E.Perks. For example, if you bought 6 donuts on your way to work, you have earned 6 cents off per gallon on your next fill up. F.E.Perks can be earned on hundreds of items every day. That adds up to significant savings on gas.
How to redeem your gas savings.
After you’ve earned cents-off-per-gallon savings on your F.E.Perks account, use your card at the pump or inside to get a lower price on gas. Just swipe your card and follow the instructions. The pump will display your earnings.
Register your card and check your balance online! Learn more about the F.E. Perks program by clicking here.
Family Express stations are located throughout Northwest and North Central Indiana.
Family Express® is recognized in the market place by its passion for customer service. The company has engineered itself in the art of building relationships with its customers by utilizing its "living brand". Family Express®'s living brand is its uniquely friendly employees. Family Express® facilities showcase upscale colonial architecture and enhanced landscaping plans. Additionally, Family Express® is characterized by cutting edge technology at various venues of its operation. Currently Family Express® utilizes scanning, operates a fully automated integrated accounting system and offers "Pay at the Pump" at all of its stores. All car washes are also enhanced with pay at the pump features. Family Express® is sensitive to the environment and all of its underground storage tanks are controlled and electronically monitored in order to assure fuel quality and environmental safety.
All Family Express® stores are equipped with an electronic cash management system, which eliminates the necessity for anyone in the store having to count cash beyond putting it in the cash register. The store deposit is electronically tabulated so that even the deposit slip is produced by the system. In order to enhance employee and customer safety, most of the stores can be visually monitored over the Internet by the store manager or a field consultant.
Family Express® operates an integrated central distribution facility which assures quality and efficiency.
Family Express® is featuring its own high performance fuels and it is recognized for its family of proprietary brands such as Java Wave™ gourmet coffees, Squeeze Freeze™ carbonated beverage, natural spring water, high quality milk products, ice, and Cravin's Market®, its very own line of sandwiches and bakery products.
In its endless pursuit to deliver its objective of delighting its customers, the company has invested in training, which is based on the principles of cultural and simulation learning.